MS

MEDSEC

Medical correspondence workflow

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Help centre

Guidance for MedSec workflow, letters, and delivery handling

Use this area for quick onboarding, FAQ answers, and a clearer view of how letters move through MedSec from draft to audit trail.

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Workflow journey

Where this letter is in the process

Click a stage to see what has happened already, what is current now, and what comes next.

1 failed delivery1 resend

Selected stage

Sent and tracked

1 failed delivery still needs follow-up. 1 resend logged. Delivery history and audit remain available after sending.

Recorded time

10/03/2026, 14:05:00

Getting started

Core MedSec workflow

  1. 1. Upload or intake dictation. MedSec creates transcripts and draft letters from consultant audio.
  2. 2. Review and edit. Secretaries confirm patient identity, correct wording, and resolve flagged terms.
  3. 3. Consultant approval. Consultants approve the draft or return it with comments.
  4. 4. Send and track. Recipient checks, delivery logging, resend reasons, and audit history stay attached to the letter.

FAQ

Common questions

What does MedSec do?

MedSec is a medical dictation-to-correspondence workspace. It helps secretaries and admin teams turn dictated consultations into reviewed, approved, and professionally sent letters with audit visibility.

What is the difference between Single Agent and Multi Agent?

Single Agent is a one-person owner-operator workspace. Multi Agent is for organisations with multiple users, such as admins, secretaries, and consultants working together.

Why are uncertainty items shown in a draft?

Uncertainty items flag places where the transcript or drafted text may be ambiguous, such as medications, numbers, dates, or placeholder wording. They are prompts for human review rather than automatic errors.

How does sending work?

Approved letters move into the send stage, where MedSec checks recipients, delivery readiness, and logs each delivery attempt. Failed deliveries create follow-up tasks and resend history.

How are patient records protected?

MedSec uses role-based access, tenant-aware workspace boundaries, audit history, and a migration path toward hosted auth, database, and secure storage for stronger production safety.